Privacy Policy

Last updated: July 2026

1. Information We Collect

We collect the information needed to operate the public site, your account, and any services you choose to use. This may include:

  • Your email address, name, language, and authentication-provider identifiers
  • The destinations, pathways, notes, checklists, and other facts you add to a web case
  • Your conversations with the web agent or Telegram bot
  • Usage, subscription, payment, and appointment-monitoring metadata
  • Basic technical and analytics data, such as pages viewed and browser information

2. How We Use Your Information

We use this information to:

  • Authenticate you and maintain your account and case workspace
  • Generate immigration research and case-management assistance
  • Process payments and provide services you purchase
  • Send transactional messages and requested appointment notifications
  • Protect, troubleshoot, measure, and improve Expatriator

3. Service Providers and AI Processing

We use service providers to host the site and account data, deliver email, process payments, and operate optional sign-in methods. When you ask the web agent or bot a question, relevant message and case context may be sent to our configured AI infrastructure and model providers to generate the answer. If you choose Google or Telegram sign-in, those providers process your information under their own terms.

We do not sell your personal information. We may disclose information when required by law, to protect the service or its users, or as part of a business transaction subject to appropriate safeguards.

4. Storage and Retention

Web account profiles, case facts, and recent conversations are stored with our hosting provider. We retain account information while your account is active and as reasonably necessary to provide the service, resolve disputes, prevent abuse, and satisfy legal or financial-record obligations. The web workspace and Telegram bot are separate surfaces unless the product explicitly tells you that particular information is shared.

5. Your Choices and Rights

Depending on where you live, you may have rights to:

  • Access, correct, or receive a copy of your personal information
  • Delete your account and associated web case data
  • Object to or restrict certain processing
  • Withdraw consent where processing relies on consent

You can delete an eligible web account from Account Settings. If the account has active billing, or if you need another privacy request handled, contact us. Some transaction and compliance records may need to be retained after account deletion.

6. Security and Children

We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security. Expatriator is not directed to children under 16, and we do not knowingly create accounts for them.

7. Contact

For privacy questions or requests, contact privacy@expatriator.com.